DebtLogic.ai is seeking a specialized AI Resolution Specialist to handle complex cases that require human intervention beyond our AI-powered debt resolution platform. This role serves as the critical final step in our resolution process, working with a select group of clients whose unique situations require personalized attention. You'll be the problem-solver who ensures no client falls through the cracks of our automated system.

Key Responsibilities

• •Serve as the specialized intervention point for complex cases flagged by our AI system as requiring human expertise
• •Analyze complex debt situations that fall outside standard AI resolution parameters and develop customized solutions
• •Collaborate with our AI engineering team to identify patterns in edge cases to improve the AI system's capabilities
• •Guide clients through the final stages of complex debt resolution processes with clear, direct communication
• •Develop specialized resolution strategies for high-complexity or high-value accounts
• •Document successful resolution approaches to help train and improve our AI systems
• •Maintain detailed records of intervention cases and outcomes for compliance and system improvement
• •Provide feedback to product development on recurring issues that could be addressed through platform enhancements

Requirements & Qualifications

• •3+ years of experience in debt resolution, financial services, or related customer-facing roles
• •Demonstrated ability to solve complex problems and navigate challenging client situations
• •Strong analytical skills with the ability to understand and explain financial data
• •Excellent communication skills with an emphasis on clarity and directness
• •Experience working alongside automated systems or AI tools in customer service environments
• •Ability to maintain composure and effectiveness when dealing with challenging situations
• •Understanding of debt resolution regulations and compliance requirements
• •Bachelor's degree in Finance, Business, or related field (or equivalent experience)

What We Offer

• •Performance-based incentives tied to successful resolutions
• •Flexible remote work options with quarterly team gatherings in Long Beach, CA
• •Specialized training in AI-human collaboration techniques
• •Opportunity to work with cutting-edge AI technology in the fintech space
• •Low volume, high-impact caseload allowing for focused attention on complex issues
• •Direct impact on improving our AI systems through your expertise
• •Early-stage startup experience with potential for growth as the company expands
• •Collaborative team environment focused on innovation and problem-solving